KoolTrendy — Return, Refund & Replacement Policy
At KoolTrendy, every design is created to help you express your identity. Designed by KoolTrendy. Made to order. Many items are produced specifically for your order.
We take care to ensure that your order reaches you correctly and in good condition. If you receive a damaged, defective or incorrect product, we are here to help.
Please read our Return, Refund & Replacement Policy before placing an order.
1. Eligibility for Returns and Replacements
Because our products are made on demand, we generally cannot accept returns or exchanges for reasons such as a change of mind, an incorrectly selected size or color, or a personal preference when the product has been supplied correctly and is free from defects.
However, if you receive a product that is damaged, defective, misprinted or different from the item you ordered, please contact us so we can investigate and arrange an appropriate resolution.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
2. Damaged, Defective or Misprinted Products
If your product arrives damaged, defective or with a printing or manufacturing issue, please contact us within 7 days of delivery.
To help us assess your request, please provide:
- Your KoolTrendy order number.
- A clear description of the issue.
- Clear photographs showing the problem and the complete product.
- Photographs of the original packaging and shipping label, where available.
- An unboxing video, if available.
Please retain the product and its packaging until we have reviewed your request.
Once the issue has been verified, KoolTrendy may arrange a replacement or refund, as appropriate to the circumstances and applicable law. We will communicate the next steps after reviewing the evidence.
Please do not return a product before receiving instructions from our support team.
3. Incorrect Product Received
If you receive an item different from the product you ordered, please contact us within 7 days of delivery.
Include your order number and photographs of the item received, its size or product label, and the shipping packaging where available.
After verification, we will arrange an appropriate replacement or refund, as applicable. We will provide instructions if the incorrect item needs to be returned.
4. Wrong Size or Color Selected
Customers are responsible for reviewing the product details, available colors and size chart before placing an order.
Since our products are made on demand, we generally cannot accept returns or exchanges when the wrong size or color was selected by the customer and the delivered product matches the order.
If you believe the item delivered does not match the size or color you ordered, please contact us within 7 days of delivery so we can investigate.
Please review the size chart on the product page before completing your purchase.
5. Size and Color Variations
Garment measurements may vary slightly due to manufacturing tolerances. Minor differences in color or appearance may also occur because of screen settings, lighting and the printing process.
Such minor variations do not automatically qualify a product for a return or refund.
However, if you believe the product has a significant sizing discrepancy, a printing defect or a material difference from the product ordered, please contact us with photographs and measurements so we can review the issue.
6. Lost, Delayed or Undelivered Orders
If your order appears to be delayed, please contact us with your order number so we can check its shipping status.
If the courier confirms that your package has been lost in transit, KoolTrendy will investigate the shipment and arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances.
If a delivery attempt fails because the address is incomplete or incorrect, the recipient is unavailable, or delivery cannot be completed for another reason, please contact us promptly.
Where an order is returned to origin, we will review the circumstances and explain the available options. Additional shipping charges may apply when reshipping is required due to incorrect address information or a failed delivery attributable to the customer, subject to applicable law.
We will communicate any applicable charges before arranging a reshipment.
7. How to Request a Return, Refund or Replacement
Please follow these steps:
Step 1: Contact KoolTrendy
Email us with the subject line “Return/Replacement Request”, followed by your order number.
Step 2: Provide the required information
Include your order number, a description of the issue, and the requested photographs or other supporting evidence.
Step 3: Request review
Our team will review the information and may contact you if additional details are needed.
Step 4: Receive instructions
If your request is approved, we will explain the next steps, including whether the product needs to be returned.
Step 5: Resolution
Once the review is complete and any required verification has been carried out, we will communicate the applicable refund or replacement arrangement.
Please do not ship products to an address without prior authorization from KoolTrendy.
8. Refund Processing
Where a refund is approved, it will generally be processed to the original payment method, subject to the payment provider's procedures and applicable law.
The time taken for the amount to appear in your account may depend on your bank, card issuer or payment provider. We will inform you when the refund has been initiated, where applicable.
If a refund cannot be processed through the original payment method, our team will contact you to discuss an appropriate alternative.
9. Order Cancellations
Because products may enter production shortly after an order is placed, cancellation requests must be submitted as soon as possible.
Please contact us immediately if you need to request a cancellation. We will check the order's production and fulfilment status and inform you whether cancellation is possible.
Once production or dispatch has progressed, cancellation may no longer be possible. This does not affect any cancellation, refund or other rights available to you under applicable law.
10. Care When Opening Your Package
Please open your package carefully to avoid accidentally damaging the garment or printed design.
If the parcel appears visibly damaged at delivery, please photograph the packaging and the product and contact us promptly.
Evidence of the condition of the parcel and product will help us investigate the issue with our fulfilment or delivery partners.
11. Contact Us
For any questions or assistance regarding returns, refunds or replacements, please contact:
Brand: KoolTrendy
Email: info@kooltrendy.com
Phone/WhatsApp: +91 6375299197
Website: https://kooltrendy.com/
Please include your order number in all communications so we can assist you efficiently.
Thank you for choosing KoolTrendy.
Wear Your Identity.